China, Macau, Hong Kong, Taiwan, South Korea, Thailand, Singapore, Philippines, Malaysia, Vietnam, Mongolia, Maldives, Sri Lanka, Nepal, Cambodia, Laos, Bhutan, Brunei, Pakistan, Bangladesh, Indonesia, India, Guam
Australia
New Zealand, Fiji, New Caledonia, Solomon Islands, Papua New Guinea
United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Saudi Arabia, Turkey, Bahrain, Jordan,
United States of America, Canada, Cuba, Costa Rica, Jamaica, Barbados, Panama, Mexico, Honduras, El Salvador
Argentina, Brazil, Chili, Peru, Ecuador, Venezuela, Paraguay, Columbia, all other territories of the US
European countries and UK
*Currently not available for customs value exceeding Euro 200.00 (including shipping fee!) *Require extra shipping time for export applications
Algeria, Uganda, Egypt, Etiopia, Gabon, Ghana, Kenya, Ivory Coast, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Morocco, Mauritius, Rwanda, South Africa
Please use the information below to calculate delivery dates. Certain countries may require additional transit time for customs clearance. FedEx / EMS are highly recommended for its tracking/tracing capabilities to ensure prompt and reliable delivery.
FedEx : Approximately 3-7 days
EMS : Approximately 5-10 days
After receiving your order, we will go through the following steps.
a : Preparing indicates that your order has been confirmed.
b : Processing means that your order is being processed.
c : Shipped indicates that your order was shipped that day. Delivery takes about 3 days to 2 weeks.
We will provide you tracking numbers.
For all FedEx tracking, click here
For all EMS tracking, click here
All the products under the name of JICO (the “Product(s)”) are made to order subjected to a total inspection before shipping and are guaranteed to meet our exacting standards, be free of manufacturing defects or flaws, and approved for exclusive use with their intended compatible cartridges. Their shipments are carefully inspected and packed before shipment to ensure your enjoyment. Thus, please note that the Products are non-cancellable and non-returnable, except if the Product is defective.
In the event you find the product you ordered was damaged by initial failure and seek for an exchange or refund, please check our return policy as follows:
1) Any damaged products must be reported to us within 30 days (60 days for SAS stylus) of acceptance of the product. The detailed description of damages and/or defects to the product needed to be reported via e-mail.
2) If the damages or defects were occurred during shipping or due to initial failure, please return the product after contacting us. DO NOT send us without our consent. Returned Product must be in the original packaging, including manuals and/or accessories in original condition. Product need to be returned via registered, insured post to us at your cost within 10 days from our request. We will not be held responsible for any items that are lost, stolen or damaged during transit.
3) If returned package deemed acceptable after our inspection, we will refund the shipping costs, and (i) refund you the product price, or (ii) exchange the returned product. 4) If the returned product is inspected and proved to be non-defective, nor the damages & defects were not occurred during initial shipping or due to initial failure, nor if we otherwise determine that a customer is exercising abuse of the return policy, we will not pay for any costs related to the returned product, including the return shipping fees.
If you are experiencing problems/difficulties with the product you ordered, please contact us before returning any items. We cannot support any items returned to us without prior contact. We will guide you through to resolve any issues concerning to our products.
Please also note that the return policy applies to the products purchased only through lawful and authorized distribution channels and not those purchased through resale or through unofficial distribution channels.
Customers are responsible to clear any import customs fee, duty tax and/or VAT fee charges. We are not responsible to cover any customs related fees and customers are not allowed to cancel the orders to refuse pay such costs.
For further details about your country’s duty fees, please contact your local duty tax office.
Stylus HS Code: 8522.90
Unfortunately, we cannot take any responsibility on lost shipment.
Please file a complaint to shipping carrier.
About JICO Products
The styli in our web shop are NOT Original Equipment Manufacturer products.
These are brand-new, after-market styli manufactured by JICO.
Our styli are compatible with original cartridges however we manufacture styli according to our standards. Therefore, the dimensions and specifications of our styli are not exactly the same as those of the OEM styli in market.