Notice and Apology Regarding Erroneous Email Deliveries

We sincerely apologize for the inconvenience and concern caused by multiple erroneous emails sent from our system.

The details of the incidents are as follows:

1. Incident on April 6
On April 6, an erroneous email was sent to some of our registered customers in connection with a data migration process.

• Subject line: “Delivery of your order – Order #XXXX”

If you have received this email, please disregard it.
No actual order or shipment was processed in relation to this message.

2. Incident on April 20
On April 20, review request emails were mistakenly sent to customers.

This issue occurred during our ongoing system migration to improve our services. Due to a technical configuration error within our review application, automated emails were triggered based on past order data, as if those purchases had been made recently.

• No new orders were created

• No additional charges were made

• Your payment information remains secure

If you submitted a review in response to this email, we sincerely appreciate your feedback. However, as this request was sent in error, we will remove your review upon request.

These incidents represent repeated errors on our part, and we take this matter very seriously. We are implementing immediate corrective actions and strengthening our system controls to prevent any recurrence.

We deeply regret the confusion and inconvenience caused to our customers, and we sincerely appreciate your understanding and continued support.

Sincerely,
JICO Team